fb995 Help Center – Your Answers Are Right Here
From opening an account to making withdrawals, betting rules to technical issues — find detailed guides and direct support for everything right here.
From opening an account to making withdrawals, betting rules to technical issues — find detailed guides and direct support for everything right here.
Pick a category and read the full guide
Profile updates, password changes, verification, and login issues.
Complete guide to depositing and withdrawing via bKash, Nagad, and Rocket.
Information on welcome bonuses, cashback, free spins, and VIP offers.
Full details on understanding odds, bet types, cash out, and in-play betting.
Slots, Live Casino, poker — if a game won't load or you encounter a bug.
Help with installing, updating, and resolving performance issues on Android and iOS apps.
KYC documents, two-factor authentication, suspicious login reporting.
Speak directly with our Bengali support team, available 24 hours a day.
Fb995 is more than just a betting site — it's a complete online entertainment experience where every user's convenience and safety is the top priority. To that end, fb995 has built a robust Help Center where solutions to any problem are just a few minutes away. Whether you're playing from a busy neighborhood in Dhaka or placing bets on your phone by the beach in Cox's Bazar, the fb995 support team is always by your side.
New players sometimes feel unsure when making their first deposit. If your balance doesn't appear after sending money via bKash or Nagad, it can feel like something has gone wrong. In most cases, this is simply normal processing delay and usually resolves within 5–10 minutes. However, if more than 15 minutes have passed, keep your transaction ID handy and contact Live Chat directly — a fb995 support agent will look into it right away.
Fb995 follows a clear and transparent withdrawal policy. Processing times are up to 30 minutes for standard members, 15 minutes for Gold members, and instant for Platinum VIP members. KYC verification must be completed before your first withdrawal, which typically takes up to 24 hours. This process is in place to keep your account secure.
Fb995's bonus system is straightforward, though there are a few terms worth knowing upfront to avoid any confusion later. The welcome bonus comes with a wagering requirement — meaning you'll need to place a certain amount in bets before you can withdraw the bonus funds. At fb995, this requirement is well below the market average, typically 15–20x. Cashback bonuses have no wagering requirement at all — they are credited directly to your balance.
If you receive free spins, keep in mind they apply to specific games and must be used within a set time window — typically 72 hours. You can check your bonus history and wagering progress anytime from the 'My Offers' section of your account.
Players often ask when they can expect to receive their referral bonus. The answer is — within 24 hours of your referred friend completing their first deposit, the bonus will be credited to your account. Your friend's identity is kept private; verification is done solely through the tracking link.
Log in to fb995 with your phone number and password. If you're new, please Registration Go.
Look for the green 'Deposit' button in the top-right corner of your dashboard.
BKash, Nagad, Rocket, or Bank Transfer — select whichever method you prefer.
Enter the exact amount sent and your bKash/Nagad transaction ID correctly.
Once confirmed, your balance will be credited within 5–10 minutes. If not, let us know via Live Chat.
| Method | Minimum | Maximum | Time |
|---|---|---|---|
| bKash | ৳ 200 | ৳ 50,000 | 5–10 minutes |
| Nagad | ৳ 200 | ৳ 50,000 | 5–10 minutes |
| Rocket | ৳ 300 | ৳ 30,000 | 10–20 minutes |
| Bank Transfer | ৳ 1,000 | ৳ 5,00,000 | 1–3 Hours |
The minimum withdrawal amount is ৳500. KYC verification is mandatory before your first withdrawal. For more details FAQ View.
The fb995 team is always ready whenever you need help
Chat with our support agents in Bengali. Average response time is just 2 minutes.
Active 24/7For complex issues or when you need to send documents, reach out by email. We respond within 4 hours.
support@fb995.appDetailed answers to the most frequently asked questions are all available on our FAQ page.
View FAQ
Occasionally you may run into issues like fb995 pages not loading, games closing unexpectedly, or trouble logging in. Here are the first steps to take when that happens:
If your connection drops mid-live game, fb995's policy ensures your last hand or bet is saved automatically. When you log back in, your balance will display correctly. If you notice any discrepancy, take a screenshot from your transaction history and send it to support.
The security of your fb995 account is largely in your own hands. A few simple habits can bring the risk of hacking or misuse down to nearly zero. Start with a strong password — one that mixes numbers, uppercase letters, and special characters. Never share your password with anyone; fb995 representatives will never ask for it over the phone or in chat.
Keep two-factor authentication (2FA) enabled. Once turned on, every time you log in from a new device, an OTP will be sent to your phone. This means that even if someone gets hold of your password, they still won't be able to log in.
Fb995 will never ask you to log in by clicking a link sent via email or SMS. If you receive any such message, it is a phishing attempt — report it to support@fb995.app immediately. Always access the site by typing fb995.app directly into your browser.
If you spot any unfamiliar transactions on your account or suspect unauthorized access, change your password immediately and log out of all devices via Session Management. Then report the issue to fb995 support through Live Chat.
Top Questions Asked at the Help Center